4 Ways an MSP can lower stress for your staff

Stress is an unfortunate reality for many employees in today's fast-paced work environment, especially when it comes to technology. According to a survey by Udemy, 36% of employees report feeling frustrated with technology at work, and 43% say that IT-related issues are a top source of stress. This can lead to decreased productivity and overall job satisfaction, ultimately affecting the bottom line. According to a study by Morneau Shepell, stress costs Canadian employers an estimated $20 billion annually in healthcare, missed work, and reduced productivity.

By offloading IT through a managed services provider (MSP), businesses can help improve employee well-being and reduce the negative impact of stress on their bottom line. Here are 4 ways MSPs can help lower stress for employees:

Improved Performance

Slow or malfunctioning technology can be incredibly frustrating for employees: managed service providers can help alleviate this stress by providing proactive technology maintenance to allow systems to function optimally. This includes monitoring and managing IT systems to identify potential issues before they become problems, conducting regular system updates and security checks, and providing remote support to resolve issues quickly.

Responsive IT Support

For employees who lack technical skills or time to troubleshoot technology issues, responsive IT support can significantly reduce stress levels through reliable and efficient customer care. These employees may feel overwhelmed and unsure of how to resolve technical problems, leading to increased stress and decreased productivity. By providing quick and effective assistance, expert IT support can alleviate this worry and anxiety, empowering employees with the confidence to use technology effectively.

Knowledge Training

Dealing with new or unfamiliar technology can be a source of apprehension for employees, especially if they don’t know how to use day-to-day tools properly. Managed services providers can help alleviate these feelings by providing employees with access to technical training. This training can be tailored to employees' needs and can cover topics such as how to use specific software or hardware, cybersecurity best practices, and other IT-related topics. If staff have the knowledge to fully utilize IT counterparts at work, their collaboration, productivity and overall job satisfaction can skyrocket.

Cybersecurity Awareness

Cybersecurity threats are on the rise and are becoming an increasing concern for employees. This new reality can lead to heightened stress and anxiety levels for employees, who may worry about the security of their personal information or the financial stability of the organization they work for. Managed services providers can help alleviate these concerns by providing comprehensive cybersecurity services to protect against threats like malware, phishing, and ransomware. This empowers employees to take an active role in protecting the organization's sensitive data and helps reduce stress levels through a culture of cybersecurity awareness.

Why does this matter? A managed IT services provider can help employees work more efficiently and effectively, reducing the stress caused by work-related deadlines, pressures, and attacks. According to a study by the University of Warwick, happy employees are 12% more productive than their unhappy counterparts.

Conclusion

With MSPs handling IT tasks, employees can focus on their core responsibilities, leading to increased productivity and reduced stress levels. Don't let technology-related stress impact your workplace - consider outsourcing to an MSP to promote staff wellness and support employee productivity today.