Advanced Support / Reporting
We take your business just as seriously as you do, which is why we provide the added benefits of advanced support to make sure your needs are met.
|Epic Advanced Support Benefits Include:|
|Assigned CTO||Epic assigns a Chief Technical Officer to your account in order to advise on implementing new technologies and maximizing current platforms.|
|Technology Research and Proposals||Research, costing and implementation scenarios
are developed to need.
|Scheduled CTO Visits||Semi-annual review of your environment for forward planning.|
|Disaster Recovery Planning||Options and scenarios are tailored to need.|
|Annual Technology Plan||Annual overview is developed and presented.|
|Computer Inventory Report||Epic maintains and provides the IT infrastructure inventories and delivers recommendations on life cycle renewals for optimum performance within an overall budgeted framework.|
|Network Health Report||Reports are generated on overall network efficacy.|
|Executive Summary Report||High-level summary of network operations.|